So I am a voracious online shopper. I can pretty much compare these 3 and couple other sites which I have used for online shopping. To start with, online shopping is great thing, you get lot more choices, you get best deals and you get home delivery. Not only that you can return the product if you don't like with no questions asked.
Let me directly get to the point now. Amazon is the number one e-commerce site in India for me. It offers best prices, and what makes them stand out is their awesome customer service, and after sales service. They are the ONLY site who would deliver to your home, if you have given office address and are not available in office at time of delivery. They are the ONLY site who would do full refund of your product in case of any issues, even after the return period is over (which is one month usually). I have personally experienced all of this, and always go to amazon first for any shopping. They are a giant company, they are pioneers of this concept, still they are excellent and awesome. Not money-centric at all, totally customer-centric. Kudos!!
This leads me to discussing about money-centric e-commerce sites, who don't care about anything else but money. Consider flipkart.com. They were a pretty nice site too, they were pioneers of e-commerce in India. I remember they started with books only, and I had ordered few engineering books during my study days from flipkart. But recently they have gone crazy, they had a Big Billion Sale recently, they earned 600 Crores in 10 hours. But there were hundreds and thousands of complaining users, they earned money, but they lost huge customer base. However they are not the worse yet...keep reading.
Meet Jabong.com The ultimate useless good for nothing site. They have the worst customer service. Once my cell was down, and I wanted them to contact me on my friends number for a product return. I called them 3 times, and sent 2 emails giving alternate number details. Still the order was never picked up, I am still holding a defective product, no use contacting their useless customer service as well. I wish they all rot in hell!!
I am really surprised by the growth of snapdeal.com. They are also a flipkart level site now. You can get a lotta great deals at shopclues.com too. However I would recommend always use Amazon!
Let me directly get to the point now. Amazon is the number one e-commerce site in India for me. It offers best prices, and what makes them stand out is their awesome customer service, and after sales service. They are the ONLY site who would deliver to your home, if you have given office address and are not available in office at time of delivery. They are the ONLY site who would do full refund of your product in case of any issues, even after the return period is over (which is one month usually). I have personally experienced all of this, and always go to amazon first for any shopping. They are a giant company, they are pioneers of this concept, still they are excellent and awesome. Not money-centric at all, totally customer-centric. Kudos!!
This leads me to discussing about money-centric e-commerce sites, who don't care about anything else but money. Consider flipkart.com. They were a pretty nice site too, they were pioneers of e-commerce in India. I remember they started with books only, and I had ordered few engineering books during my study days from flipkart. But recently they have gone crazy, they had a Big Billion Sale recently, they earned 600 Crores in 10 hours. But there were hundreds and thousands of complaining users, they earned money, but they lost huge customer base. However they are not the worse yet...keep reading.
Meet Jabong.com The ultimate useless good for nothing site. They have the worst customer service. Once my cell was down, and I wanted them to contact me on my friends number for a product return. I called them 3 times, and sent 2 emails giving alternate number details. Still the order was never picked up, I am still holding a defective product, no use contacting their useless customer service as well. I wish they all rot in hell!!
I am really surprised by the growth of snapdeal.com. They are also a flipkart level site now. You can get a lotta great deals at shopclues.com too. However I would recommend always use Amazon!
No comments:
Post a Comment